Urgent Care Check-in System Streamlines Patient Wait Times

Urgent Care Check-in System Streamlines Patient Wait Times

01-17-2018

Urgent Care check-in technology improves the patient experience

Skip the lines, avoid long wait times, and book your reservation from anywhere

Reno, Nev. – Wednesday, Nov. 15, 2017 – Health care organizations across the country are exploring new ways to connect with their patients, and offer greater convenience and rewarding patient experiences. Saint Mary’s Medical Group has launched Urgent Care check-in as a new platform for its patients. The new technology will streamline patient reservations at one of its three urgent care clinics in Reno and Sparks. Additional benefits include seeing real-time urgent care hours and choosing a location based on available reservation times. Visit saintmarysreno.com/checkin to learn more.

“Our patients want quick and easy tools to better manage their health care needs and we are excited to launch a new online check-in process,” said Bayo Curry-Winchell, M.D. urgent care medical director for Saint Mary’s Medical Group. “Our goal is simple – to provide an excellent urgent care experience by utilizing the convenience of technology.”

So, how does it work? The check-in platform allows a patient to make a reservation from the convenience of their home, office, or any location they can access the internet. Upon visiting the check-in website, a patient chooses their preferred location, completes a brief form, and books their reservation time.

Subsequently, the program is designed to contact the patient through text messaging 10 minutes prior to their reservation so they can arrive on time, with no wait. If a patient is already at an urgent care, they can make their reservation in person and either wait or come back minutes before their reserved time. Lastly, if a patient misses their reservation time, they will remain in the queue for up to three hours. After this time, they will receive a notification that their reservation was cancelled.

“Patients come to an urgent care to get better, and that’s our focus. Instead of waiting in a lobby for an unknown amount of time, whether for yourself or with a child, you can make a reservation and arrive minutes before your scheduled timed.”

If you are experiencing emergent symptoms such as chest pain, difficulty breathing, severe pain, bleeding, burns, seizure, stroke, broken bones, deep cuts and related we advise you to visit the nearest emergency room.

To learn more about urgent care check-in or to make a reservation visit saintmarysreno.com/checkin.

About Saint Mary’s Health Network: Saint Mary’s Health Network based in Reno, Nev. is comprised of a 380-bed acute care hospital offering inpatient, outpatient and wellness services. Nationally recognized and accredited by The Joint Commission, Saint Mary’s is proud to be the only hospital in Nevada to earn The Leapfrog Group’s A-rating for patient safety, and boast recognition from Healthgrades for over 25 specialty awards including the prestigious 2017 Patient Safety award. The health system also operates numerous clinics, joint ventures, a fully-integrated Medical Group with over 50 providers, and a state-of-the-art Fitness Center. For more information, visit www.SaintMarysReno.com.

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