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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

We are in Phase II of reopening our hospital after the novel coronavirus (COVID-19) pandemic. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.

Visitor Policy

Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.

  • Patients may have 2 visitors at a time during the visitation hours.
  • Visitors will be screened at the Arlington Entrance by a staff member and if asymptomatic, be provided a visitor sticker for the duration of their stay and directed to check in at the nurses station of the unit where the patient is staying. Returning visitors will be required to follow the same process.
  • Visiting hours are 8 AM – 8 PM each day.
  • Visitors for patients with a pending or positive COVID-19 test will be handled on a case-by-case basis.
  • All visitors must wear a handcrafted face covering or mask over their nose and mouth while in the hospital.
  • Visitors will only be allowed if they do not have symptoms of respiratory infection (fever, runny nose, cough, or shortness of breath).
  • Labor and delivery tours are available with reservations. Schedule your tour here.
  • Obstetric patients (birthing and post-partum) may designate 2 visitors at the time of admission. (NOTE: No visiting hour restrictions for significant other.)
  • Neonatal Intensive Care Unit (NICU) visitation is limited to parents only. (NOTE: No visiting hour restriction for these visitors.)
  • Patients who are at the end-of-life may have 2 visitors. (NOTE: No visiting hour restriction for these visitors.)
  • Minors under the age of 18 may have either a parent or a guardian.
  • Patients who are receiving lodging services as part of their medical treatment plan are excluded from the visitor restriction policy.
  • Certified Doulas are permitted to assist in the birthing process. They must pass the screening when they enter the hospital and must reside in the room with the laboring patient.
  • Our giftshop and coffee cart are open to visitors
  • The cafeteria remains closed to visitors at this time.
  • Clergy offering spiritual care are permitted during visiting hours.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.