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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.

Visitor Policy

Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.

Effective November 17, 2021:

  • There will be NO VISITATION for COVID-positive or COVID-suspected patients. Alternative methods for patient and visitor interaction are encouraged and may include telephone calls, or video-call applications on cell phones or tablets.

  • Non-COVID adult patients may have ONE VISITOR IN THE HOSPITAL, at a time, between the hours of 10am and 8pm.

  • NO CHILDREN UNDER THE AGE OF 12 will be permitted to visit at this time

  • As a visitor you will have access to our coffee cart and gift shop BEFORE or AFTER visiting with your loved one, but you are kindly asked to remain in the room during your visit.

  • No visitors are allowed in the cafeteria.

  • Visitors must always wear a face covering or mask that covers the nose and mouth.

  • Social distancing shall be maintained.

  • Wash your hands often.

  • Please report to the nursing station before visiting with your loved one.

  • All waiting rooms remain closed (except surgery waiting rooms).

  • One (1) visitor will be allowed into the ER at a time. (Minors may have both parents or guardians present.)

  • Obstetric patients may have one (1) partner and one (1) birth support person accompany them.
  • Nursery and Neonatal Intensive Care Unit (NICU) patients may have one (1) birth parent plus one (1) significant other who must remain in the room for the duration of the visit.
  • COVID-19 patients who are at the end-of-life may have two (2) visitors.
  • Non COVID-19 patients who are at the end-of-life may have up to four (4) visitors.
  • Minors under the age of 18 may have both parents or guardians present.
  • Patients undergoing surgery or procedures may have one (1) visitor.
  • We kindly ask that all visitors adhere to the following:
    • All visitors must pass the COVID-19 screening process to be allowed entrance. No exceptions.
    • Visitor must wear a mask at all times or will have to leave the premises immediately.
    • A visitor must be 12 years or older (except in extraordinary circumstances)

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.